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A dentist I know crowned a molar. Routine case. Nothing eventful. The patient came back a week later with her husband. She was furious. She said there was a gap between her two front teeth. She said his crown caused it. He could have argued. He could have explained why a crown on a back tooth cannot open a diastema in the front. Instead he pulled up her scan from before he touched her. The gap was right there. She looked at the screen. She said, "Oh." Her husband looked at her. He had taken...
A doctor on our call kept sharpening her script. She explains wear. She explains recession. She shows old scans next to new ones. She asks what the patient wants for their teeth in ten years. Patients nod. Then they defer. She thought her communication was the problem. Then she told me how her office collects. Cases are about four thousand dollars. Half up front. The rest inside two or three months. No monthly option. That is not a communication problem. I asked her a question. Someone offers...
An orthodontist on our team shared a case that went sideways. A 24-year-old walked in with one complaint. Her top front teeth stuck out and she hated how it looked when she smiled. That was it. That was the whole list. Her back teeth were a Class II. But the bite was stable and had been for years. The ortho went after the Class II anyway. Distalization. TADs. Elastics. Attachments. Two years of treatment. The patient hated the elastics. She hated the attachments. She stayed compliant the...